Refund policy
Refund policy
Last updated: 25 September 2026
Change of mind Our pieces are made of natural stone, are heavy and are often made to order. For these reasons, we do not accept returns for a change of mind, for furniture as well as for smaller objects. Please take your time before ordering: check the dimensions, the "View to scale" drawing and your access, and ask us any question by email or WhatsApp.
Cancelling an order
- Made-to-order pieces can be cancelled free of charge until production has started. We then refund you in full.
- Once production has started, the order can no longer be cancelled.
- Pieces made in a size, stone or finish you specified cannot be cancelled after you approve the drawing or the specification.
- If we cannot supply a piece you ordered, we tell you and refund you in full.
Damaged on delivery Please check your piece on delivery. If it arrives damaged, send us photos of the piece and its packaging within 48 hours of delivery, with your order number. Keep the packaging until we reply. We will repair, replace or refund the piece, at no cost to you.
Defects If your piece has a manufacturing defect, contact us with photos and your order number. We will repair, replace or refund it. Natural variations in colour, veining and natural marks of the stone are not defects.
What is not covered Wear from normal use, damage caused by unsuitable cleaning products (especially acidic ones), impacts, or installation or modification by a third party.
How refunds are made When a refund is approved, we refund you on your original payment method within 14 days. If a whole order is refunded because of a damaged, defective or unavailable piece, the delivery cost is refunded too.
Pieces on quotation Pieces ordered on quotation follow this policy and any specific terms written in your quote.
Your legal rights This policy does not limit the rights you have under the consumer laws that apply to you.
Contact yann.ecom.admin@gmail.com · WhatsApp +33 7 80 36 53 16